Refund Policy

Overview

At Shantham Service Apartments, we are committed to providing transparent and fair refund processes for our valued guests. This refund policy outlines the procedures, timelines, and methods for processing refunds for eligible bookings.

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Refund Processing Timeline

All eligible refund requests will be processed within 5-7 working days from the date of refund approval. Working days are calculated as Monday through Friday, excluding public holidays and weekends.

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Refund Methods

Refunds will be processed using the same payment method that was originally used for the booking:

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UPI Payments

• Refunds for UPI transactions will be credited back to the original UPI account

• Processing time: 5-7 working days

• Refund amount will reflect in your bank account linked to the UPI ID

Debit/Credit Card Payments

• Refunds for card payments will be credited back to the original card used for payment

• Processing time: 5-7 working days

• The refunded amount will appear on your card statement within 1-2 billing cycles, depending on your bank's processing time

Cash Payments

• Refunds for cash payments will be processed as cash refunds

• Processing time: 5-7 working days

• Cash refunds must be collected in person from our office during business hours

• Valid identification and booking confirmation will be required for cash refund collection

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Refund Process

1. Submit Request: Contact us through any of the following channels to initiate your refund request

2. Documentation: Provide booking confirmation details and reason for refund

3. Verification: Our team will verify your booking and eligibility

4. Processing: Once approved, refunds will be processed within the specified timeline

5. Confirmation: You will receive confirmation once the refund has been initiated

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Important Notes

• Refund processing time may vary during peak seasons or public holidays

• For card payments, additional processing time by your bank may apply beyond our 5-7 working day timeline

• Partial refunds, where applicable, will follow the same timeline and method as full refunds

• Any bank charges or transaction fees deducted during the original payment will not be refunded

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Contact Information

For refund requests or queries, please contact us:

Phone/WhatsApp:

• +91 999-490-3528

• +91 999-490-3529

• +91 875-402-0669

Email: info@shantham.in

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This refund policy is effective as of the date of publication and may be updated from time to time. Please refer to our website for the most current version.